The product comes with three guarantees and a one-year warranty, excluding wearing parts.(Note: The three guarantees for products refer to the warranty of repair, replacement and return due to quality problems). Direct costs within the scope of the three guarantees, such as freight, accessories, three guarantees of technical personnel’s food, accommodation and travel expenses, etc. will be borne by Party B. bear or refund the payment within this contract.Party A is not responsible for the above expenses and any indirect losses and expenses other than the payment for goods in this contract.Party A will send technical personnel to guide the installation and commissioning, and Party B will be responsible for the food and accommodation of the technical personnel.
The warranty period of Henderson Heavy Industry's crusher, sand making machine and mobile station equipment is calculated from the date of commissioning and acceptance of the unit. Users can enjoy one-year free warranty service for the whole machine with the invoice and warranty certificate. That is, the equipment within the warranty period will not be damaged due to normal use. The maintenance costs caused by the quality problems of the unit itself will be borne by Hengji Heavy Industry Co., Ltd.For specific implementation specifications, please refer to "Henderway Heavy Industry Installation Confirmation Voucher" and "Henderway Heavy Industry User Information Card".
During the operation of customer projects, if there are any problems in the production line, customers can make complaints and feedback.We guarantee to complete problem identification and issue solutions within 24 hours, and help domestic/foreign customers solve problems within 3/10 days.
The merchandiser will verify the model, quantity and accessories of the equipment ordered by the customer in detail according to the sales contract to ensure that the stock is fully matched with the order.
After the production system completes the equipment production, the quality inspector strictly checks the records item by item according to the quality inspection details to ensure the quality of each equipment to be installed.
Before the equipment is packed and sent, the ordering specialist will check the packing list one by one to avoid missing or missing shipments.
When it comes to equipment crating and packaging, we use professional packaging and modular solutions to ensure safe and damage-free delivery of equipment.
Service Area
服务范围
According to customer needs, Henderson Heavy Industry installation engineers will guide the entire construction site infrastructure construction, equipment installation and commissioning, and trial operation of the entire production line.When the relevant project indicators meet the design standards, the customer will issue a project acceptance certificate.
Check and confirm the order form, inventory the parts required for the equipment, and conduct acceptance of elevation, geometric dimensions, etc. according to the drawings.
Carry out on-site installation planning according to the design drawings and gradually begin to install mechanical equipment and related supporting equipment.
Further check the equipment and perform final debugging and maintenance before use to ensure that the operating characteristics of the equipment meet the needs of production.
Design documents, factory certificates of main materials and inspection reports, equipment information (instructions, certificates, etc.)
Hengji Intelligent Equipment Manufacturing Co., Ltd
(+86）400-136-0076 (+86）0711-3600076
Jianshe Road, Dushan Town, Ezhou economic development zone, Hubei, PRC.
Aboutus
News
Products
Public number qr code
